How does flight monitoring work at AMS Taxi Schiphol?
For every booking we ask for your flight number. We link this to a live flight tracking system that continuously monitors the status of your flight — from scheduled to landed.
If your flight is delayed, our system sees this immediately. The driver automatically adjusts the pick-up time so that you are not left waiting unnecessarily long at the baggage belts or in the arrivals hall.
You do not need to call us to report your delay. We see it ourselves.
Good to know
AMS Taxi Schiphol tracks your flight live. If it is delayed, the driver automatically adjusts the pick-up time — no extra charge, no hassle.
What if my flight is 1 to 3 hours late?
With a delay of 1 to 3 hours, the driver automatically adjusts his arrival time at Schiphol. So the driver is there for you only once you have actually landed and have been through customs and baggage reclaim. You are never left waiting unnecessarily.
The price of your ride does not change because of the delay. A ride from Schiphol to Haarlem costs €55 — even if your flight lands 90 minutes later than scheduled. There is no surcharge for waiting time or late arrivals.
What if my flight is delayed by more than 4 hours?
With longer delays (4 hours or more), we proactively contact you on the phone number you gave when booking. We then agree whether you want to keep the ride or move it to another day.
If you decide to reschedule the ride, we do so free of charge. Scheduling a new pick-up time costs you nothing extra.
What if my flight is cancelled altogether?
If your flight is cancelled by the airline, you can cancel your taxi booking free of charge — even if this is less than 24 hours before the scheduled pick-up time.
Send us confirmation of the flight cancellation by email to info@amstaxischiphol.nl or call +31 85 400 5400. We will then cancel the booking immediately and not charge you anything.
This is an exception to our cancellation policy: normally a fee applies for late cancellation — but for a demonstrable flight cancellation by the airline we make an exception.
Good to know
Flight cancelled by the airline? You can always cancel your taxi booking free of charge. Send us the proof by email.
What if I miss my flight myself?
If you miss your flight for reasons unrelated to the taxi ride (checking in too late, forgetting your passport, a long wait at customs), the normal cancellation conditions apply to the return ride. Contact us straight away so that we can look for a solution together.
For the outbound ride (from home to Schiphol): if your taxi was on time but you still miss your flight, the taxi ride is paid as normal and there are no further costs.
Tips for flight delays or cancellations
- Always keep the cancellation confirmation from the airline — you need it to rebook free of charge
- Call or email us straight away in case of a long delay or cancellation: +31 85 400 5400 or info@amstaxischiphol.nl
- Check your flight status via the Schiphol app or FlightAware
- Only book your taxi after arrival if you are flying back — that way you are certain of the arrival time
- Always give your flight number when booking, for outbound flights too
