Legal document

Cancellation Policy

Clear cancellation rules for your taxi booking with AMS Taxi Schiphol.

Last updated: June 2026

This is an English translation, made in August 2026, of our Dutch cancellation policy. The Dutch text is the binding version; where the two differ, the Dutch wording prevails.

Cancellation windows

More than 24 hours in advance

Free cancellation

You cancel at no cost. We confirm the cancellation by email.

Between 2 and 24 hours in advance

50% of the fare

If you cancel within this window we charge 50% of the agreed fare.

Less than 2 hours, or no-show

100% of the fare

The full fare is charged. This also applies if nobody appears at the pick-up address.

Exceptional circumstances

If your airline cancels the flight, we cancel free of charge — send us your proof.

In case of serious illness or an emergency, contact us and we will find a solution together.

Changing the date or time is free up to 12 hours in advance, subject to availability.

Need to cancel or change a booking?

Let us know as soon as you can, by telephone or email.

Call usinfo@amstaxischiphol.nl

Frequently asked

Questions about cancelling

Can I cancel my taxi ride free of charge?
Yes. You can cancel your taxi booking free of charge if you do so more than 24 hours in advance. Contact us by telephone or email and we will confirm the cancellation.
How long before the ride do I have to cancel to avoid a charge?
You must cancel at least 24 hours before the scheduled pick-up time to avoid a charge. If you cancel between 2 and 24 hours in advance, we charge 50% of the fare.
What does a last-minute cancellation cost?
If you cancel less than 2 hours in advance, or nobody appears at the pick-up address, we charge 100% of the agreed fare. Between 2 and 24 hours in advance the charge is 50%.
Can I change my taxi booking?
Yes. You can change the date or time free of charge up to 12 hours in advance, subject to availability. Contact us by telephone or email to do so.
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